Service is of paramount importance to us because we know it’s of paramount importance to you. With a sales and project management team of over 40 dedicated professionals, every project benefits from a wealth of experience in planning and a nationwide installation service and expertise in delivering direct to site from our 600,000 sq.ft. facility. All this, combined with iView: our extranet system that allows you to track and manage your orders, to download product information and review your order history (all instantly) can make a huge difference to the smooth running of your projects. This section details these and many more areas where we can offer additional support and services for your next project. Your Business Development Manager
We know that you require kitchens that provide value for money. You need your kitchen to be well planned, well designed and well installed. Your Moores Business Development Manager, working with you from initial discussion through to site completion and beyond, is well versed in matching the most suitable products to the most likely usage conditions.
A typical project will include:
An initial consultation with your Moores Business Development Manager will ensure that we establish your requirements. Together with your Business Development Manager, you decide on an initial specification and costing. A detailed kitchen design is drawn up using our Virtual Worlds system. Once we’ve provided you with a detailed costing, we’ll sort out all other arrangements such as product ordering and delivery arrangements. Product training takes place once the products have been selected. Under the care of your dedicated Project Manager, delivery and installation takes place seamlessly. Your Business Development Manager will schedule review meetings to discuss product and service performance and to keep you updated on the latest trends and market updates as well as new product introductions.
Together with the resident, the designer will create a visual on a computer to demonstrate what the finished kitchen will look like. Working closely with the resident, discussing colours, handles and worktop colours. Moores will also develop new and exciting designs using this technology with architects, builders and specifiers for new build projects and we have significant experience in our dedicated design office. Our software can demonstrate different kitchen finishes for your residents to choose from: these can be printed out and signed off.
All that we do is incredibly important to us at Moores: quality of service to you, quality of our internal structures and quality of product. Avoid empty properties
We offer 3 levels of service: For sites which require a full supply and installation solution - including a survey - we offer a 15-day service. For the fastest turn-around we offer a 48-hour delivery of product to site of our most popular range. We also offer a standard supply only service of 5 days. Key to our Void solution: Rest assured that all products are tested to the relevant standards: no need to worry. Our 15-day complete installation service and highest quality of service: let us take the strain. Our 48-hour offer helps ensure continuity of supply for planned maintenance and void properties: all round time saver. iView, our customer extranet service, allows you to track your order in realtime: instant access, no worries. Start on plumbing and electrics before kitchen delivery with Tilesaver: time saving solution. Save on labour costs with our rigid product, delivered fully-assembled.
Moores believe in establishing successful relationships. In setting up Partnership Agreements with our customers we can tailor our business to meet your ever-changing needs. In our experience of forming successful partnering agreements with RSLs, Local Authorities and contractors, all parties receive the best value service without compromise. Our priorities in setting up a partnership agreement with you include: Regular core team meetings: these help us all to establish closer relationships Enhanced communications: we create a password-protected area online for our partners, and sometimes your residents. Continuous agreement: KPIs are agreed and set at the onset and cover issues from deliveries through to product performance. Consistent service: by producing a procedures manual together with our partners, we’re all clear of the terms. Where we’re partnering with a national organisation, the manual also enables us to offer a consistent service across the board. Enhancement of product: We always have the end user at the forefront of our product development.
Our new extranet system is dedicated to providing you with information on your account, and specific projects when you need it, online, securely. All it takes is for you to register with us and you’ll have access to lots of documents and status reports at your fingertips. iView allows you to keep track, review and plan your projects. It allows us to provide you with information that you need and allows you to keep in touch with us. We enjoy any communication, and information-sharing that facilitates our service to you, and makes your job easier. iView allows you to: Present: View your current orders
Track your order status: keeping you in the loop. Download call-off documentation: check all elements of your project. Access details of your quotes: allowing you to budget. View your property status: ensuring that you know where we’re at. See estimated real-time delivery dates: allowing you to plan ahead. Review drawings: whenever you need to refer to them. Call up all other project information: share in any other elements of your project.
Past: Review previous orders
Review invoicing: allowing you to keep your accounts in order. Recall your purchase history: for comparison, or to help you with future planning. Download Proofs of Delivery. Call up and view Completion Certificates.
Future: Planning for your next project
Review our library of product and technical guides: inspiration and information. Raise, manage and view any customer care correspondence: we like to know your views. Submit order queries online: any questions that you have, we’re here to help. Download and share useful documents: working together to ensure the best service
Our nationwide network of installation managers have built a reputation for quality, reliability and service. Moores onestep has many years experience providing installation services across a number of product categories and markets. Due to heavy investment in a nationwide installation support network, Moores onestep is able to supply and install throughout the Uk and ireland. Project Managers
Our ten installation Project managers coordinate multiple fitting teams of varying sizes ranging from small joinery teams to full scope refurbishment teams, backed by a dedicated administration team. Working in partnership with our integral supply chain and our health & safety team means 100% uptime and no slippage. at Moores onestep, our investment in infrastructure goes way beyond the installation phase, our team are there to help right from initial meetings through to post-installation aftercare.
Being Part of the Masco Corporation
Moores onestep is able to benefit from the sourcing of a multitude of building products from within the group of companies. this integrated supply chain provides control over the quality of the products, together with flexibility in its availability. Working to tight deadlines requires effective communication links to allow a seamless installation of a complex product configuration. from high specification fitted kitchens to bathrooms that offer quality, durability and style, you can be sure that the products used in the first installation will be the same as the last. Call up and view Completion Certificates.
The Moores onestep installation service incorporates management of the product and service supply chain to ensure the planning, implementing and controlling of all operations and processes within your project are efficiently run and deliver customer satisfaction – from an initial site meeting through to the planning and management of all activities involved in sourcing, procurement and logistics management. With Moores as your one-stop-shop, you can be assured of a beginning-to- end solution from the trusted experts.